Help

Jabber - an open XMPP-protocol for a quick exchange of messages between any two subscribers of the Internet, similar to features c commercial systems such as AIM, ICQ, MSN, Yahoo, Google Talk. However, Jabber has some exceptional features and benefits.
There are many messengers, for example, Adium, IChat, Meebo, BlackBerry Messenger, Pidgin, IM +, BeeJive on virtually any platform: Windows, Mac OS X, Linux, iPhone, BlackBerry, Symbian, Android.

Description | Messengers | Function | Invite visitors

How Does it Work?

Suppose you have an online store, and you decided to give visitors the opportunity to ask question for online consultant.

What you need?

1. You leave a request for signup.
2. Get free trial period
3. Embed the code to your website.
4. Downloading or setting up an existing instant messaging (client software) that supports the Jabber .
5. Enter the username and password in the operator's messenger.
6. Ready to work on the free trial period.
When you visitor start write to operator to your site, you will receive a message that will indicate on which page the customer was, when will clicked on the button, and what city he is, what search terms brought him to your site, if this was possible to determine.
To test yourself you can click on the "Consultant online" and see how the system works.
Next:
7. You can also choose a mobile messenger, and advise your visitors, even outside the office.
8. At the end of the test period, you sign a contract with us, choose the fare and pay for it.
9. Continue to successfully work.

Why Jabber-messenger?

There is huge amount of software clients, and there is no need to create another.
Moreover, it is unwise to burden the consultants need to keep the windows open at the site to communicate with customers.
To do this, there is a comfortable, familiar messenger (client software), which is minimized in the system tray (in the lower right corner, where the clock). When you receive a message, the program notifies you about it.
Moreover, these programs tend to support a connection to other systems such as ICQ, AIM, MSN, Yahoo and others.
Thus, you only have one program for communication, rather than ten. In it you can set the transition time is set to "Busy" on the timer. For example, 3 minutes you have been inactive, and the system will switch to "Busy", and while you are away from your site disappears button call consultant or the system will receive messages on your e-mail address (in , depending on settings).

You can choose from a jabber messenger and connect to Spexe.

Below is a list best known instant messengers (client software).
We have tested them and we can assist you in setting up and operation of the messenger.

Messengers | Function

Apple Mac OS X

Adium - The best solution! Very comfortable and stable messenger combines Jabber, AIM, Google Talk, ICQ, MSN and others.

Plugin DeAbbrevIfier - allows you to set words to AutoCorrect: ability to rapidly use of phrases-templates,
first you need to add the templates and then Enable a plugin (Enable DeAbbrevIfier), otherwise the template will be lost after the exit of Adium

OneTeam - a great messenger

qutIM - combines Google Talk, ICQ and others.

iChat — usually already pre-installed in the system.

problem - allows you to change only the avatar / photo / operator logos, names and other information about operator, will be deleted.

OneTeam - a great messenger

Miranda IM - fairly well-known messenger that combines AIM, Google Talk, ICQ, MSN and other .

plugin AutoReplacer - allows you to configure keywords and phrases to the AutoCorrect: ability to rapidly use the phrase-harvested patterns
plugin mTemplateMessage - allows you to use ready-made dialogues phrases and patterns
Step by step guide Miranda IM (Miranda) in pictures

Pandion - a great messenger!

Change Avatar / photo with it unfortunately did not get
Step by step guide Pandion (Pandion) in pictures

Gajim - a good messenger, but an amateur.

qutIM - combines Google Talk, ICQ and others.

Linux, Mac, Windows

Pidgin - an excellent messenger that combines AIM, Google Talk, ICQ, MSN and others.

OneTeam - a great messenger

qutIM - combines Google Talk, ICQ and others

Jabbim - a well-known messenger that combines Google Talk, ICQ and others.

Gajim - a good messenger for the amateur.

Linux / Unix / Ubuntu

OneTeam - a great messenger

Pidgin - an excellent messenger that combines AIM, Google Talk, ICQ, MSN and others.

Gajim - a good messenger for the amateur.

qutIM - combines Google Talk, ICQ and others.

for mobile platforms

OneTeam - a great messenger

IMO.IM - Android clean and simple messenger works with Jabber, MSN, Yahoo, AIM / ICQ, Google Talk, MySpace, Skype, Facebook
Note that the client is able to keep the connection, so if it breaks off and you try to enter the example of another client, the messages will not received. Therefore, one should not forget the log out.

Talkonaut - Android , Symbian , Windows Mobile , Java . Works with Jabber, Google Talk, ICQ, AIM, MSN, and Yahoo for a chat, and to make voice calls over the Internet (VoIP).

imov Messenger - also a good and friendly messenger, but on one account.

Agile Messenger - fairly well-known messenger.

Jabbim for Android - you can try.

OneTeam for iPhone - a normal messenger.

Yaxim - you can try.

WEB Clients (messengers running through your browser)

OneTeam - a great messenger

IMO.IM - WEB , Android excellent, clean and simple messenger works with Jabber, MSN, Yahoo, AIM / ICQ, Google Talk, MySpace, Skype, Facebook

to work through the site IMO.IM - Select the Jabber (with a light bulb icon), enter your login (JID - jabber ID) and password login@spexe.com like him, you received in the mail.
Click Sign In.
Done!
Now you can use our system of consultation from anywhere in the world without first installing client software. Language: English.
Note that the client is able to keep the connection, so if it breaks off and you try to enter the example of another client, the message will be catching this one. Therefore, one should not forget the log out.

Jappix - a very interesting messenger, works with Jabber (there is a mobile version)

to work through the site Jappix - Click on the Login button.
In the address type in your username (without @spexe.com), and the server in the following field: spexe.com, and then the password you received in the mail.
Tick ​​in the Remember me (on request). Let's go!
Language: English, Russian, Ukrainian and other (upper left corner to select)

to work through the site Spexe - Click on the Login button.
In the address type in your username (without @spexe.com), and then the password you received in the mail.
Tick ​​in the Remember me (on request). Let's go!
Language: English, Russian, Ukrainian and other (upper left corner to select)

Function

Can we connect to the site Spexe and adapt your design at all?

adaptation to suit your design - a paid service, and we can do it. Get in touch with our consultant on this issue. We will need a temporary FTP-access to your site to add code chat. Usually this can be done remotely and quickly. In any case contact us and we will solve this problem.

Invite visitors without pop-ups

All system users can add contacts offer@spexe.com
To place an invitation to write a message to the visitor offer@spexe.com :
offer The text of your invitations up to 80 characters.
To replace it you need to write a new.
To accommodate the new, it is necessary to repeat the placement.

How to give an active link to a website which will open in a new window?

Just write url site (http:// or https://) in chat consultant and your message if necessary.
For example, http://www.spexe.com
Without tags!
Link without http:// or https://, not active!

How to show a picture in the chat window the visitor?

Just write url with pictures (http:// or https://) in chat consultant and your message if necessary.
For example, http://www.spexe.com/client/bdg/small_online_ru.gif
Without tags!
Supported image formats: GIF, JPG, PNG
The picture will be an active link to the source, and will open in a new window.

How to draw the attention to the chat client if he was distracted?

Command !Message! in chat the consultant,
this will cause a pop-up window with your text message in the visitor's browser.
For example, You are!
The visitor will receive a "consultant - you are here? "
This message will be visible even if the visitor to another page,
and in almost all browsers, even if it is turned all the windows.

How to ask the client to introduce myself?

Command !WHO! in chat the consultant,
this will lead to a request to introduce the visitor to chat with the discovery of appropriate dialogue.
After 2 minutes of conversation"submit " will be automatically closed.

How offer to send a file to the operator?

Command !FILE! in chat the consultant,
this will lead to the discovery of the menu to send a file from a chat with the client.
Resubmit the command will close the menu.

How do I close the chat client?

Command !KILL! in chat the consultant,
this will lead to the closure of the chat window on the client side, without unnecessary conversations.

How to switch a client to another counselor?

Command #LOGIN# in chat the consultant,
you switch the client to the consultant, said instead of the word LOGIN.
For example,#support#or#admin #.
It is convenient to switch between departments or shops, or projects.
If before it was a dialogue with the previous guidance, the system will transfer it to another and keep the text in the chat on the client side.

How to open a page in the browser client?

Command #url# (http:// or https://) in chat consultant,
you switch the client browser to the specified URL.
For example,#http://www.spexe.com#
Not all browsers are allowed in these browsers, it can cause an error.
Do not move beyond the visitor of your site.